Jargon busting


Building Digital UK (BDUK) - The programme within the Department of Culture Media and Sport (DCMS) responsible for digital infrastructure programmes in the UK.

Better Broadband for Oxfordshire (BBFO) - The Better Broadband for Oxfordshire programme, is a partnership between Oxfordshire County Council, BT and BDUK (Department for Digital, Media, Culture and Sport). The contract with BT signed in 2013 to extend superfast broadband coverage to 95% of Oxfordshire.

Businesses in Rural Oxfordshire (BiRO) - The new Defra funded contracts with BT and Airband delivering ultrafast broadband to rural businesses and nearby residences in Oxfordshire.

Cross-border premises - Premises that are served by exchanges located outside of Oxfordshire. The Government is managing exchange areas on county boundaries at a national level to ensure fairness and that no areas fall through the gaps. The authority in which the exchange is located, would need to pay for the infrastructure work required. If there are premises that are served by this exchange, but are within a neighbouring county, they will still benefit from the infrastructure work and be able to order faster broadband. Rural

Digital Infrastructure Programme (DIP) - The County council Programme of projects providing superfast and full fibre coverage to Oxfordshire and advising on mobile coverage.

Gigabit Connectivity Programme (RGCP) - the DCMS funding available for a programme aimed at installing full-fibre connectivity in buildings (known as hub sites) which provide a public service.   

Next Generation Access (NGA) -  refers to higher performance technologies than broadband provided over traditional copper networks. NGA is fibre optic and can provide higher download and upload speeds to support access line speeds above 30Mbps. Examples of NGA include Fibre to the Premise (FTTP), Fibre to the Cabinet (FTTC) and Fixed Wireless Access.

Planned Coverage - Planned coverage is modelled by running an Open Market Review (OMR) with all broadband infrastructure operators to define where they have already built or plan to build broadband infrastructure. Only premises which are not included in these declared coverage plans are eligible for our intervention funding. Following this process, we run a public procurement where operators are required to state how many of the remaining ‘eligible’ premises they will commit to upgrading with the amount of public funding available. We don’t prioritise beyond this, other than for example, the DEFRA funding, which is specified to target rural businesses.

Rural Gigabit Connection Vouchers (RGCV) - part of the Rural Gigabit Connectivity programme announced by DCMS in May 2019,  offering business and residents in some of the hardest-to-reach places in the UK, additional funding towards the cost of installing gigabit-capable broadband to their premises.

State Aid - This is the mechanism to ensure that public funds are only applied to areas that are deemed not commercially viable, i.e. areas where no commercial provider indicated they have coverage or have plans to operate coverage.

Universal Service Obligation (USO) - From 20 March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection

West Oxfordshire rollout - Delivery in West Oxfordshire under the Better Broadband programme concluded in 2015. Since that date West Oxfordshire District council have run their own independent broadband programme. West Oxfordshire rollout plans are publicly available via the Gigaclear website: https://www.gigaclear.com/west-oxfordshire


Asymmetric Digital Subscriber Line (ADSL) - Form of DSL connection that uses frequencies on regular, copper telephone lines that aren’t taken up by voice calls. It is possible to receive up to 24Mbps download over ADSL, however upload speeds could be variable due to the condition of the wires, distance and any noise or interference on the telephone line.

Very-high Digital Subscriber Line (VDSL) - An improved version of ADSL technology that provides faster upload and download speeds and is a product available from the Fibre-to-the-Cabinet (FTTC). VDSL can be up to five times faster for download and ten times faster for upload speeds.

Internet Service provider (ISP) - any company that providers broadband services to homes and businesses.

Wayleave - a legal document granting permission to access or cross privately owned land. The Digital Infrastructure Programme is now delivering to very rural areas, which can become problematic with highways (publicly owned land) being less suitable or not available; this can cause delays.

Fibre to the cabinet (FTTC) - is a fibre connection from the exchange to the local on-street cabinet, then a copper connection from the cabinet to end premise.

Fibre-to-the-Premise (FTTP) - is a 100% fibre connection all the way from the telephone exchange to the end premise.

FTTP on Demand (FoD) -  This is a fibre connection to your premise with speeds up to 330Mbps and would be built to order at a cost to yourself if your premise is already in a Fibre-to-the-Cabinet exchange area and served by FTTC. When you order the service, Openreach will plan and provide details of the cost to install the product to your premise

Cabinet capacity - When a new FTTC cabinet is installed, Openreach know how many properties will be connected and they also make an assumption regarding how many connections will be taken-up. If the take-up is higher than anticipated, Openreach will need to add additional capacity by installing new connection cards into the cabinet. Openreach actively monitor each cabinet and will automatically order the new cards, so in many cases, the upgrade will happen before the cabinet reaches capacity. On occasion however, take-up may be higher than expected and can also happens very quickly, which means the cabinet will reach capacity quicker and then cause a short delay before new orders can be taken.

Full fibre - Full-fibre broadband uses fibre optic cables to connect the exchange directly to each premises (also known as FTTP). Full-fibre connections are capable of download and upload speeds over 1 Gbps. It is currently the fastest and most reliable broadband technology.

Gigabit capable - any technology that can deliver 1 gigabit per second (1 Gpbs is equal to 1000 Mbps). 1 Gbps allows a high definition film to be downloaded in under one minute

Coverage Map related

UPRN - Unique Premises Reference Number. Every premises has a a unique reference number allocated AddressBase Premium dataset supplied by Ordnance Survey, under license.

Classification - R = Residential, NR = Non-residential. This classification comes from the AddressBase Premium dataset supplied by Ordnance Survey, under license.

Experiencing Issues/Complaints

Alternative Dispute Resolution (ADR) scheme -  If your provider fails to repair a fault by when they say they will or you are unhappy with how long it is taking, you should follow their formal complaints procedure. Details should be available through their website or customer services. If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

OFCOM  - the regulator for the communications services that we use and rely on each day.